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October 28, 2021

Are you confident that the balance shown by the Ledger Live app is incorrect? Then, be sure that you have nothing to be worried about as it’s just a temporary issue that you can solve by yourself.

With the compilation of two officially recommended methods, today we bring to you - what to do if the ledger live app displays incorrect balance?

For your quick comprehension, every method is further divided into a number of simple steps. Let’s get started!

Why does the live app show the wrong balance?

Before offering solutions to your problem, let us give you some general idea about the reasons for such an unexpected issue.

  • Sudden peak in the traffic of the blockchain
  • Unnoticed bottleneck that slows down the updating process
  • Countervalue issues are often responsible for incorrect values

Whatever the reason/s might be, you should not be freaked out as nothing can affect the real balance or value that is stored on the blockchain, not in the wallet or app.

What to do if the ledger live app displays incorrect balance?

Every problem has a solution and such is the case with your one. Here follow the two Ledger recommended solutions to the issue of incorrect balance:

Refresh the wallet

In this method, you are advised to refresh your nano s or x wallet several times using the Ledger Live App.

What you need to do follows below step-by-step:

Step 1: Get the wallet disconnected from the computer or smartphone and quit the Live app from the settings of your OS.

For Windows OS, press Ctrl+Alt+Del. This will take you to the File Manager of the system. From there you can select the live app and shut down from the core.

On the contrary, if your OS is Mac, the method described won’t come to any work. So, first of all, hit the Apple icon that you see in the top-left corner.

As the Dropdown menu appears on the screen, choose Force Quit from there. Then, in the pop-up box, do highlight the Live App and again hit the Force Quit option.

Step 2: Get your device reconnected to the computer or smartphone and log in to the live app.

Doing this you will help the Live app synchronize the wallet automatically.

Repeat the method for 9 to 10 times.

Isn’t the method proven to be effective? Don’t worry, we still have another option for you!

Clear the cache

Clearing the cache of the Leger Live app is reported to be much helpful to such an issue. This basically makes a resynchronization forcibly with the blockchain.

Here is how you can clear the cache:

Step 1: Log in to the live app and hit the Settings option. From there choose the Help tab

Step 2: Next, choose the Clear option and you will be given instructions instantly.

Step 3: Confirm the instructions and this will lead you to the dashboard. Simultaneously, the live app will synchronize.

As soon as the process of synchronization is done, the displayed balance should be all okay. But, if it is still the wrong one, you better halt there and request assistance from the support team of Ledger.

Final words

In short, the ledger live is an app just like every other one that may have issues rarely and showing incorrect balance is a common one. So, whenever you face such an issue, remember that it is the blockchain that stores your assets, not the app or device. Therefore, before going nuts, simply follow our guideline steadily for the best and fastest solution ever.


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