This is a fabulous product. I had to do something to repair my leather furniture or I would be repurchasing. I should start stating I have 2 -70 lbs labs that lay on my furniture. This is the reason the before pic looks so bad. Product gave good instructions and I even received an email from company asking if I needed help. I cleaned my leather and let dry well. Applied a thin coat of the balm and I worked it in with circles. I applied it to the whole loveseat. Let it dry well maybe 3 hours than applied a good conditioner. It was really a fast project. So far I have had no return of the scratches from my puppies. I will update later if needed. It is amazing the ease of applying and the results speak for themselves. The color matched perfect with only one application. Check out my photos. Already reordered so I can have on hand. Wonderful product!!